OUR STANDARDIZED MAINTENANCE PRACTICES ENSURE
HAPPIER OCCUPANTS & BETTER LIVING EXPERIENCES.

Standardized outsourced multifamily maintenance practices ensure uniformity for each task
across all shifts & buildings, helping keep assets running smooth
day and night.

Service at Work ™

Effective maintenance programs help owners
preserve expensive assets.

Properly maintained assets such as water
heaters, elevators and plumbing can run longer
and more efficiently.

We often increase the long-term
return on these investments.

What is preventative maintenance?

Regularly checking and cleaning larger equipment to make sure everything is running properly.

Training staff on the ins and outs of preventive maintenance is a critical investment that should be made by building owners to increase the lifespan of equipment.

What is general maintenance?

Checking and changing hallway and lobby lighting xtures.

Cleaning common areas to make them inviting and aesthetically pleasing.

Keeping alleyways clean and clear to allow for easy move-in and move-out access.

We utilize operating standards.

Deploying a set of building-wide operating standards and platforms is key to increasing the ROI of a building.

Operating standards and platforms also streamline training and eliminate any discrepancies surrounding the on- boarding of new employees.

Everything is documented in a single operations manual, omitting any room for inaccurate interpretation.

These Standards and platforms can be written to span all sectors of operations, from cleaning sta to concierges.

Does your residential building have formal operating standards?

We leverage maintenance logs.

Communication among staff is critical to successful outsourced multifamily maintenance operations.

Requiring staff to utilize maintenance logs ensures all repairs follow protocol and both preventive and general maintenance is done regularly.

Logs and records keep
maintenance staff organized.

For example, the bottom of each maintenance log may require the lead staff to sign off, essentially pledging the task was properly and completely done and that any issues found were either taken care of or delegated.

Records can be shared with new staff, vendors, and ownership to prove the building is well maintained.

We identify and implement
sustainability initiatives.

Identify and implement sustainability initiatives that can help increase the effects of outsourced multifamily maintenance.

For example, buildings can transition to LED lights in all common areas and apartments. LED lights use less energy and, as a result, need to be changed less often, saving building owners money on restocks and on the time it takes staff to change the bulbs.

Replacing equipment, such as large-scale water heaters with in-unit water heaters is an excellent example of sustainable preventative maintenance that helps keep buildings running longer and stronger.

In addition to saving money on energy performance, implementing sustainability initiatives, can attract a crowd of potential tenants who care about the environment and will pay to live in a sustainable community.

We provide outsourced multifamily maintenance to 60,000 units in the USA

• Resident Manager
• Superintendent
• Service Manager
• Head Janitor
• Handyperson
• Maintenance tech
• Front Desk and Concierge
• Door Attendant
• Energy Management

Our outsourced multifamily maintenance solution is comprehensive

Focus on relationships while we handle the rest.

• HR/Hiring
• Employee Management
• Union/ Non-Union
• Payroll + Benefits Administration
• OSHA Training
• Job Skills Training
• Apartment Turn-Audit Procedures
• Preventative Maintenance
• Local Law Compliance

OUR OUTSOURCED MULTIFAMILY MAINTENANCE BEST PRACTICES PRODUCE SAVINGS AND DELIVER RESULTS.

SINCE 1926 WE’VE PARTNERED WITH OUR CLIENTS
TO OFFER A QUALITY SERVICE AT A COMPETITIVE PRICE.

Our Mission – Working together to deliver valuAble work-life experiences.

Our Vision – Revolutionize solutions where people work and live.